JOB TITLE: Family Self-Sufficiency Case Manager –Part Time (HOURS UP TO 28 a week) Grant Funded
EXEMPT: NO
SALARY RANGE: Minimum: $ 10.00 Maximum: $ 14.00
EMPLOYEE REPORTS TO: Resident Services Director/FSS COORDINATOR
EXPIRATION DATE: Job close 2/16/18
General Statement of Duties
This position reports to the Family Self-Sufficiency Coordinator/ and or Director of Resident Service. The incumbent is responsible for helping their supervisor with the management of the Public Housing, NSP Neighbor Stabilization Program and Housing Choice Voucher (HCV) Family Self-Sufficiency (FSS) Program. The incumbent is responsible for assisting the FSS Coordinator recruit participants, counseling families about the FSS Program, and developing realistic goals for attaining self-sufficiency, which includes attaining educational, training, finance, budget and work-related goals. The FSS Case Manager serves as liaison between HAN and community service providers to maximize resources for participants. And also is responsible ensuring compliance with the U.S. Department of Housing and Urban Development (HUD) Federal Regulations and the Housing Authority of Newnan (HAN)-approved Administrative FSS Plan. The incumbent in this position must maintain a high level of confidentiality at all times. Contribute towards the achievement of the HAN’s goals and objectives.
Key Duties/Essential Job Functions
The statement contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the work load.
- Recruit new applicants; interview, and provide information to FSS applicants.
- Process initial paperwork for FSS participants.
- Prepare and execute FSS contracts.
- Implement FSS action plan and FSS administrative plan; maintain all statistical data as required.
- Perform individual and family needs assessments to determine potential obstacles in achieving self-sufficiency.
- Assist in establishing and coordinating the Program Coordinating Committee; prepare agendas for meetings; report HUD-related information to Committee.
- Plan and coordinate activities for program participants, such as job training programs, GED classes, etc.
- Assist with referrals of participants to appropriate social service agency; and meet with representatives of other public, private, and social organizations to design and develop collaborative approaches to programs and services delivery for FSS participants.
- Act as liaison between program participants and various community resources, performing counseling and case management functions for FSS participants.
- Prepare all HUD-/HAN-required monthly/quarterly reports relating to the FSS Program and submit to supervisor as requested.
- Create and maintain a case file on each FSS Program participant.
- Develop and maintain working relationships with HAN staff, external community agencies, and resident groups. Work with and help plan and oversee all Resident Council Groups and meetings.
- Assist with the preparation of grant applications for projects and programs that relates to the FSS Program and other HAN program management.
- Handle telephone communication from applicants and the general public.
- Interview participants quarterly and or as needed to review their progress.
- Able to work independently and carry out all assignments.
- Follow a protocol for collecting technical and highly personal information and to ask probing and clarifying questions as needed.
- Express complex ideas concisely and effectively and respond accurately and clearly to questions and comments.
- Explain complex concepts and calculations simply and clearly to program applicants and supervisor as needed or requested.
- Understand and evaluate verification documents (e.g., pay stubs, insurance contracts, credit reports, banking and investment documents) in order to apply program rules correctly and or be trainable within a designated time frame as set by immediate supervisor.
- Make sound judgments when required by program rules (e.g., reasonableness determinations for child care and feasibility determinations for getting third-party verifications).
- Evaluate workloads, project resource requirements, set priorities, and develop realistic implementation plans.
- Overseer’s the HAN Summer Food Program application and hiring and evaluating all SFSP staff.
- Perform other duties as required.
Job Requirements/Qualifications/Education/Guidelines
- Bachelor’s degree in social work, public administration, psychology, or closely related field, with a minimum of three years’ experience in responsible public contact, preferably in one of the previously listed fields; or an Associate’s degree and three years’ experience working in an FSS Program; or any equivalent combination of education, training, and experience, which, in the sole determination of the Housing Authority, constitutes the required knowledge and abilities.
- Knowledge of requirements, rules, regulations, and procedures of the FSS Program. Willing and able to attend required FSS training and able to pass FSS required test for certification in a time frame as designated by immediate supervisor (within 6 months to a year of employment)
- Considerable knowledge of the organization and programs of other community agencies and groups that can assist the Authority and help provide for the health, welfare, and recreational needs of the residents and or willing and able to be trained within a time frame as outlined by immediate supervisor.
- Ability to deal tactfully and effectively with the general public, civic and community organizations.
- Ability to work effectively with all types of people and to maintain composure under pressure.
- Demonstrate case management ability and or be willing to be trained to handle case load of up to 75 clients.
- Ability to establish and promote effective working relationships with other Authority employees, residents, representatives from social agencies and community groups, and the general public.
- Ability to counsel with residents.
- Ability to prepare clear and concise reports.
- Strong written, verbal, analytical, and interpersonal skills.
- Ability to be covered under the Authority’s fidelity bond.
- Must be proficient in the use of computers, the Windows environment, and Microsoft Word, with proven ability to learn and master new software.
- Must possess a FSS Certification, or acquire certifications within one year of assuming this position.
- Ability to accurately perform basic arithmetic computations, including addition, subtraction, multiplication, division, proration, and estimation using numbers with decimals, fractions, and percentages.
- Knowledge of standard office procedures and filing methods.
- The ability to recognize problems, analyzes causes, and proposes solutions.
- Able and willing to learn workplace rules and requirements (e.g., worker safety, sexual harassment).
- Knowledge of conflict resolution principles and the ability to apply them in the workplace.
- Able and willing to learn HAN-established policies and procedures.
- Drug Testing required if offered position as well as a Criminal Background check due to nature of work.
Working Conditions/Physical Requirements
Sitting, standing and working at computer for period of time, networking, typing, reading, writing, attending meetings/trainings, and being at HAN sites unaccompanied. Must be able to lift and or move office equipment/supplies and or furniture up to 75lbs.
Must be able to work very flexible hours including (evening, nights, and weekend hours).
AN EQUAL OPPORTUNITY EMPLOYER
